{"id":7,"date":"2022-03-01T23:29:11","date_gmt":"2022-03-01T23:29:11","guid":{"rendered":"https:\/\/atmos.ucla.edu\/it\/?page_id=7"},"modified":"2025-08-26T17:59:20","modified_gmt":"2025-08-26T17:59:20","slug":"help","status":"publish","type":"page","link":"https:\/\/atmos.ucla.edu\/it\/","title":{"rendered":"IT Documentation and Help"},"content":{"rendered":"\n<p><br>The Department of Atmospheric and Oceanic Sciences provides various computing resources. Our network includes Linux computers, Macs, Windows PCs, and other devices, all maintained by AOS IT, and our software packages are extensive. Additionally, our computer labs offer iMacs, and our servers provide secure access and storage for all users. Please see below for more details about our comprehensive services in collaboration with&nbsp;<a href=\"https:\/\/it.ucla.edu\/\">UCLA IT Services<\/a>. We hope you have a great experience with us!<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\" id=\"departmental_resources\">Departmental Resources<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/atmos.ucla.edu\/it\/aos-id\/\">AOSID<\/a>&nbsp;\u2013 Reset your password \/ manage your AOS account<\/li>\n\n\n\n<li><a href=\"https:\/\/atmos.ucla.edu\/it\/remote-access\/\">Remote Access&nbsp;<\/a>\u2013 VPN setup<\/li>\n\n\n\n<li><a href=\"https:\/\/atmos.ucla.edu\/it\/help\/departmental-printing\/\">Printing Guide<\/a>\u00a0\u2013 Printer locations and IP address<\/li>\n\n\n\n<li><a href=\"https:\/\/atmos.ucla.edu\/it\/teaching-resources\/\">Teaching Resources<\/a>\u00a0\u2013 Checking out equipment, room information, teaching assistance<\/li>\n\n\n\n<li><a href=\"https:\/\/it.ucla.edu\/em-0365\">How to login to Office 365<\/a>&nbsp;\u2013 Configure AOS email (@atmos.ucla.edu) on your system<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\" id=\"software_downloads\">Software<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/softwarecentral.ucla.edu\/product-list\">Departmental Software<\/a>&nbsp;\u2013 Software available for departmental and academic use<\/li>\n\n\n\n<li><a href=\"https:\/\/atmos.ucla.edu\/it\/endpoint-protection\/\">Endpoint protection<\/a>&nbsp;\u2013 AOS Security and Endpoint protection (Trellix\/FireEye, Duo Desktop)<\/li>\n\n\n\n<li><a href=\"https:\/\/ucla.service-now.com\/support?id=kb_article&amp;sys_id=KB0012869\">Microsoft Office 365 Education<\/a>\u00a0\u2013 Installing Office 365 (students only)<\/li>\n\n\n\n<li><a href=\"https:\/\/softwarecentral.ucla.edu\/matlab-getmatlab\">MATLAB<\/a>&nbsp;\u2013 Install and activate MATLAB<\/li>\n\n\n\n<li><a href=\"https:\/\/ucla.service-now.com\/support?id=kb_article&amp;sys_id=KB0013458\">Adobe Creative Cloud<\/a>&nbsp;\u2013 Requesting\/Renewing Adobe Creative Cloud access<\/li>\n\n\n\n<li><a href=\"https:\/\/guides.library.ucla.edu\/endnote\">Endnote<\/a>&nbsp;\u2013 &nbsp;A software program that helps organize your research.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\" id=\"campus_resources\">Campus and Teaching Resources<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.it.ucla.edu\/getting-started\">Getting Started @ UCLA<\/a>\u00a0\u2013 An introduction to campus resources and services<\/li>\n\n\n\n<li><a href=\"https:\/\/accounts.iam.ucla.edu\/#\/\">UCLA Logon<\/a>\u00a0\u2013 Look up your UCLA Logon ID\/Resetting your UCLA password<\/li>\n\n\n\n<li><a href=\"https:\/\/digitaltoolkit.ucla.edu\/collaboration-tools\/zoom\">Zoom<\/a>\u00a0\u2013 How to sign in to zoom<\/li>\n\n\n\n<li><a href=\"https:\/\/atmos.ucla.edu\/it\/cloud-storage\/\">Cloud Storage<\/a>\u00a0\u2013\u00a0How to backup your data<\/li>\n\n\n\n<li><a href=\"https:\/\/ucla.service-now.com\/support?id=kb_article&amp;sys_id=74da766af1e7810060a225727a92e2b0\">Gmail Account<\/a>\u00a0\u2013 Accessing your google apps E-mail account<\/li>\n\n\n\n<li><a href=\"https:\/\/ucla.service-now.com\/support?id=its_browse_service&amp;sys_id=013dbbdedb66b450985c136239961975\">Kaltura<\/a>&nbsp;\u2013 Video hosting and streaming service used in courses (Bruin Learn)<\/li>\n\n\n\n<li><a href=\"https:\/\/www.oreilly.com\/library-access\/\">Oreilly Books<\/a>&nbsp;\u2013 Access to online textbooks<\/li>\n\n\n\n<li><a href=\"https:\/\/ucla.service-now.com\/support?id=kb_article&amp;sys_id=0711c747f1330d0060a225727a92e297\">Accessing WiFi<\/a>&nbsp;\u2013 Information and instructions on how to access the WiFi<\/li>\n\n\n\n<li><a href=\"https:\/\/it.ucla.edu\/it-ucla\/key-initiatives\/bruin-voice\/asynchronous-training\">Bruin Voice&nbsp;<\/a>\u2013 Bruin Voice is the campuswide transition to Zoom Phone (softphones)<\/li>\n\n\n\n<li><a href=\"https:\/\/coe.bruinlearn.ucla.edu\/what-bruin-learn\">Bruin Learn&nbsp;<\/a>&nbsp;\u2013 Learning Management System (LMS)&nbsp;\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/bruinlearn.ucla.edu\/courses\/288\">Instructors<\/a>\u00a0\u2013 Documentation for instructors<\/li>\n\n\n\n<li><a href=\"https:\/\/coe.bruinlearn.ucla.edu\/student-faq\">Students<\/a>\u00a0\u2013 Documentation for students<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/coe.bruinlearn.ucla.edu\/iclicker-cloud\/instructors\">iClicker Cloud for Instructors<\/a>\u00a0\u2013\u00a0Used to engage students with polls and quizzing<\/li>\n<\/ul>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"getting_help\">Getting Help<\/h4>\n\n\n\n<p>AOS IT is available to answer questions and provide assistance for AOS users experiencing all types of technical issues. The IT office is located within the AOS Computer Lab in MSA 7101. Technicians are available on weekdays from 8:00 am &#8211; 5:00 pm.<\/p>\n\n\n\n<p>For prompt and thorough assistance please report problems to <a href=\"mailto:support@atmos.ucla.edu\">IT Support<\/a>. Try to be as detailed as possible when describing your problem and include the name of the machine you are experiencing problems with, the time, and any error messages you may have received (screenshots can often be very helpful).<\/p>\n\n\n\n<p>For urgent assistance please contact the help desk at (310) 267-&nbsp;<strong>HELP<\/strong>&nbsp;(4357) or visit MSA 7101.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"it_personnel\">IT Personnel<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"mailto:jcpang@atmos.ucla.edu\">Jason Pang<\/a><\/li>\n\n\n\n<li><a href=\"mailto:henryz@atmos.ucla.edu\">Henry Zapata<\/a><\/li>\n\n\n\n<li><a href=\"mailto:bcurtis2@atmos.ucla.edu\">Brandon Curtis<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Department of Atmospheric and Oceanic Sciences provides various computing resources. Our network includes Linux computers, Macs, Windows PCs, and other devices, all maintained by AOS IT, and our software packages are extensive. Additionally, our computer labs offer iMacs, and our servers provide secure access and storage for all users. Please see below for more&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/atmos.ucla.edu\/it\/wp-json\/wp\/v2\/pages\/7","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/atmos.ucla.edu\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/atmos.ucla.edu\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/atmos.ucla.edu\/it\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/atmos.ucla.edu\/it\/wp-json\/wp\/v2\/comments?post=7"}],"version-history":[{"count":59,"href":"https:\/\/atmos.ucla.edu\/it\/wp-json\/wp\/v2\/pages\/7\/revisions"}],"predecessor-version":[{"id":450,"href":"https:\/\/atmos.ucla.edu\/it\/wp-json\/wp\/v2\/pages\/7\/revisions\/450"}],"wp:attachment":[{"href":"https:\/\/atmos.ucla.edu\/it\/wp-json\/wp\/v2\/media?parent=7"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}